Synology Replacement Service (SRS)Track My

Synology Replacement Service Europe (SRSE) is an advanced product replacement service, which can expedite the process of replacing defective products and minimize service downtime. With SRSE, Synology can ship replacement products to you, even before you return defective products to Synology.

Please note:

  • Service will be provided to the selected Synology hardware product which must be with valid warranty period.
  • Synology will ship replacement products as early as the next business day once your SRSE application is approved.
  • Synology offers free shipping by a specified carrier for sending replacement products and collecting your defective products
  • Customers must ensure that defective products can be picked up within 15 days by Synology's specified carrier.
  • SRSE is exclusive to the Synology XS and XS+ series products as well as their accompanying expansion units and is available in select countries only.

Please enter your product serial number and select your country:

*Business days include weekdays (Monday-Friday), except public holidays in the UK.

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